Exchanges, Returns, and Cancellations

As provided for under applicable legislation, Stock Treasures allows the exchange and return of items, with the exception of underwear products, provided that they have not been used by the customer and remain in the same condition as when they were originally shipped.

To request an exchange, return, or cancellation, the customer must:

• Select the "Exchanges, Returns and Cancellations" option available in the footer of the online store.

• They will be redirected to their customer account, where they can access their orders.

• Within each order, they should:

  • Click the Cancellation button if the order has not yet been processed.

  • Click the Return/Exchange button if the order has already been processed.

You may also access your customer account directly through this link.

Requests for exchanges or returns must be submitted within a maximum period of 14 days from the date of receipt of the order.

Once the item(s) have been received at our facilities, they will be carefully inspected. Exchanges or returns will only be accepted if the following requirements are met:

a) The product(s) show no signs of use or handling;

b) The product(s) retain their original characteristics and all tags remain attached and intact;

c) The product(s) are complete and returned together with all materials originally included with the order.

Where applicable, the exchange or return request must include information regarding the reason for the request, as well as evidence of any defect or non-conformity.

The amount corresponding to the return will be refunded using the original payment method used for the purchase, within a maximum period of 14 business days, or through another method agreed upon with the customer.

The costs associated with returning the item(s), including shipping charges, are the responsibility of the customer and are non-refundable.

In the event of a return due to a defect or any other non-conformity with the ordered products, Stock Treasures will assume responsibility for the original shipping costs paid by the customer, as well as any costs associated with the exchange or return process.

If a returned product does not meet the eligibility requirements for exchange or return, as described above, the customer will be informed that the request has been rejected. The item(s) will be sent back to the address provided in the original order, and all associated costs will be borne by the customer.